SHIPPING DELAYS

Destination times vary depending on weather, distance and accessibility to your city. Most items will be processed and delivered in 1-5 business days, although some may take up to 7 days.

Once your order has shipped, you will receive an email from our shipping department confirming your purchase has shipped, and giving you freight carrier information, tracking number and instructions.

Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing. Any damage to contents should be noted on the bill of lading for claim against carrier. Failure to properly inspect your shipment before signing off, limits our liability as well as the freight carrier.

Orders are shipped via freight company, which provides a curbside delivery. Curbside means the freight company is only obligated to bring it to your curb. It is your responsibility to provide help in getting your order off the truck and into your home. It is helpful to have a hand truck available. For a NO charge, a truck with a lift gate may be requested (exclusively to all our customers).

For liability reasons, freight companies are prohibited from bringing deliveries inside. If you live at a location that limits access to your property you will be responsible for transfer from the closest access point. Rural locations are supported, too.